Hire of mobile scanners to provide a fluid event check-in solution with the capacity to handle large scale rapid ticket scanning.
Coordination and syncing of daily closed ticket sales data from ticketing providers down to the check-in system for the 3 day duration of the show.
Standard delivery Concessions, Membership and VIP badges required unique barcode data that needed to be securely scanned on entry.
Remote gate access points required check-in scanners to be capable of detecting and validating both day specific and multi-day ticket barcodes from a single scan.
Mobile scanning devices needed to handle extended gate opening periods.
Up to the minute understanding of on-site attendee statistics broken down by attendee type.
Solution
The hire of Qflow for events laser scanners for the 3 day duration of the event. Including check-in staff training and direct phone support throughout the run up and opening periods of the event. This instilled staff product confidence ensuring guest entry wait times were kept to a minimum with scanning troubleshooting handled swiftly and effectively.
Unique standard delivery badge type barcodes were generated and dispatched to client printers with barcode data automatically uploaded in readiness for gate scanning.
Provision of Qflow for events scanners with 4G capability. These gave perimeter gate staff real time ticket data syncing, alleviated the potential validation of the wrong day or duplicated e-tickets. A dual network (both 3G and WiFi) solution was also supplied to ensure continued reliability even if a primary web connection was lost due to network failure.
Scanner battery life provided in excess of 9 hours while in constant use easily covering the gate opening times on a single charge .
Detailed post event reports allowed management valuable insight into both show attendee surge periods and guest attendee statistic by ticket type.
